Refund policy
Returns
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
We do not accept returns for:
- used items;
- damaged products caused by misuse;
- items returned without original packaging.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.
We will arrange a replacement or refund if applicable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping fees are non-refundable.
Order Cancellations
Orders may only be canceled within 12 hours of purchase.
After this period, your order may already be processed or shipped.
Late or Missing Refunds
If you haven’t received your refund yet:
- check your bank account;
- contact your credit card provider;
- contact your bank.
Processing times may vary depending on your payment provider.
Contact
For refund requests or support, contact us at: